Your Dog-Walking and Cat-Sitting Questions Answered
Whether this is your first time considering hiring a dog-walking service, you’re looking for a different dog walker, or you’re new to the Chicago area, we understand that you’ll have questions—and you should. Your pet is part of the family, and you want to make sure they’re in the very best hands.
Let Majestic Paws answer your questions about how we provide royal service to you and your pets, and of course, if you don’t find what you need here, feel free to contact us.
Do you walk my dog with other neighborhood dogs (pack walks)?
No, walkers only serve one household at a time. Majestic Paws believes in providing individual care to clients, so your walker is fully focused on your pet or pets.
Will my dog always have the same walker?
We assign one walker to your dog, and you can expect that same walker to arrive every time there’s a walk scheduled. The only thing that would prevent that from happening is if that employee calls off sick or schedules a vacation. In that case, a field manager or another walker will cover to ensure that your dog gets his or her walk that day.
Can I trust my dog’s walker?
Each walker is background checked and goes through a stringent multi-day interview process to vet them as fit for work with Majestic Paws.
Can my dog and I meet the walker assigned to us?
Absolutely! In fact, the very first walk will be a “meet and greet” in which you and your dog can get to know the walker we’ve paired with you.
How will you gain access to my place?
The walker will introduce themselves to your doorman, set the lock box for the key, or whatever other arrangements we’ve made with you for gaining access.
Are you licensed and insured?
Yes, we are fully licensed by the city of Chicago, and we carry insurance through Pet Sitters Associates. This protects you against theft, accidents, property damage, injury or loss of your pet, etc.
Will the dog walker come at the same time every day?
We offer a two-hour window for each visit, except during our standard mid-day timeframe which is 11 AM to 2 PM—and you can expect your walker to arrive within your assigned window. The only exception would be during extreme weather conditions, but we will be in touch if we’re running late on those days. For puppies under six months of age and special-needs dogs, we offer special time-window options.
What happens if our regular walker is sick and can’t make it that day?
If your regular walker is out for any reason, we will assign a different walker to the visit. We recognize that each dog has different needs, so we do our best to assign a walker who will be a good fit for your pup. If this happens, you will be notified that a different walker is being assigned—and you can rest assured that your pup will be in good hands!
My pet has been sick and I’m worried. Can I call to see how they’re doing?
Absolutely! You may call at any time to get updates about your pet. We always give updates via the app after every walk, but if you’d like, we can even have your dog walker or pet sitter call you after the visit to provide an update on your pet’s condition.
I have a new puppy. What kind of special care do you offer?
We love puppies! We understand that puppies have special needs and we’re happy to provide for those needs during our visits with your puppy.
Do you charge extra for feeding, brushing, or administering medication to my pet?
Absolutely not! Whatever you would like us to do for your pet during our visit is included in the price.
Will I know where my dog was walked?
Yes, you will. The dog-walking app we use comes complete with GPS tracking, so you can see the route your dog and their walker took that day.
Will I know when the walker arrives and when the walk is complete?
Yes, you will receive a notification on your phone when the walk starts and another one when it’s finished. You will also get personalized reports through the app.
How will I be billed for dog walking?
We automatically charge our clients’ credit or debit cards every Monday, so you’ll never have to worry about missing a payment.
Will I know if my dog relieved themselves while on their walk?
Yes, we will report that to you with every walk.
Do you ever send pictures of my pet?
When we have the opportunity to take a photo of your dog on a walk or your cat while playing, we will send that to you through the app.
Will I be able to communicate with my dog’s walker?
Yes, you will have the capability of sending comments to them through the app.
We serve in excess of 15 different Chicago neighborhoods, and we’re always looking to expand. If you don’t find your neighborhood in our service area, get in touch with us anyway. We may already be in the process of expanding into your borough.
Are you hiring dog walkers?
Absolutely! We are in search of dog walkers for full-time and part-time work. We invite you to learn more and apply for employment today.
What makes Majestic Paws different from other Chicago dog-walking services?
Single-dog walks, no off-leash romps, full insurance, our real-time app, GPS tracking, the same walker every time…are just a few of the things that set us apart. Learn more about why people choose us.
Where can I find reviews of Majestic Paws?
We have compiled a list of testimonials from our clients, and you can read them on our Reviews page.
What’s the procedure for starting service?
We begin every new dog-walking account with a meet-and-greet, and you can schedule that by clicking on Book Now anywhere on our website.
How much do you charge?
A standard, non-holiday dog walk is $24.50. If you have a special situation or would like more information on pricing, please feel free to contact us.
Is there anything new clients should know?
We have compiled information to help new clients, and we invite you to review that.
Do you have any tips for new dog owners?
Yes! We have designated a section of our blog for tips for dog owners—using all the knowledge we’ve gathered in our collective years of caring for and walking pets.
