We never want our booking, walking, or billing procedures to feel complicated. That’s why we keep things simple—even for our brand-new clients.
We invite you to take a moment to look over the policies and procedures, below. If you have questions about any point, you are welcome to contact us.
We can not guarantee our availability to take on new clients within our service area. Please contact us to find out if we have availability in your area. As of now, we are only accepting customers looking for a minimum of three walks per week.
In order to sign up for services with Majestic Paws, we will need to conduct an in-person or virtual meet and greet. If selecting in person, a Majestic Paws manager will come to your home and introduce themselves to both you and your pet for free. This gives us the opportunity to learn more about your needs, walk you through our entire process, demonstrate our entire app, and most importantly, gives you the opportunity to ask us any questions. Every dog walk is different, so gathering crucial notes related to your pet is critical with our meet and greet.
Majestic Paws asks that additions, cancellations, or changes to your scheduled time be received no less than 24 hours in advance of your service appointment window. For weekend visits, reservations and changes must be made by 6 PM on the previous Wednesday. Although we will try to accommodate late requests, we cannot guarantee any requested visits or changes after these deadlines. If we are able to accommodate a request after our deadlines, there will be an additional charge for the last-minute booking.
Majestic Paws takes the security of our customers very seriously. We do not permit copies of customers’ keys to change hands when we provide service. We utilize lockboxes to combat the risk of losing keys. Customers provide two sets of keys to Majestic Paws. One set goes into a lockbox and the other set goes into our office as a backup. We are more than happy to utilize your lockbox. If you do not have one, we can provide one for a small installation fee.
Majestic Paws takes the security and safety of our pets extremely seriously. We do not walk more than your dog in a service. We will accommodate walking two dogs from the same customer (ie: one customer owns two dogs and wants them walked at the same time). However, we do not do pack walking (walking multiple dogs from multiple customers) and we do not perform off-leash walking.
Majestic Paws dog walks occur within a two-hour service window. For example, if your appointment is for a Noon visit, you can expect Majestic Paws to arrive between 12 PM and 2 PM, except in the case of inclement weather (see below). For dog walks, the earliest timeframe is 8 AM to 10 AM and the latest is 4 PM to 6 PM. Cat visits are usually done in the morning but can be completed any time during the day upon request. On weekends, our latest timeframe is 2 PM to 4 PM.
Majestic Paws requests a minimum of three recurring walks per week to guarantee your timeframe on an ongoing basis. If you are requesting walks on an as-needed basis, we cannot guarantee that your preferred timeframe will be available, but we will try to get as close as we can. If you need to cancel service temporarily, we will try our best to accommodate the same timeframe upon your return to service but cannot guarantee it. To reserve your timeframe, you can continue to pay the three-walks-per-week minimum while you are away.
While the walkers try their best to arrive within the scheduled timeframe, there are days when poor weather conditions make that impossible. On these days, we will notify clients as soon as possible via e-mail that there are weather-related delays. Upon notification, the client may either cancel service for the day at no charge or agree to a later appointment at the regular rate.
Billing is completed every Monday afternoon for the previous week’s service. Your credit card information is securely stored in your account, and your card is automatically charged so you never have to worry about a missed payment. You are also welcome to pay your own invoice before Monday by logging onto our portal and electronically paying your bill. We accept credit cards and ACH payments.
Majestic Paws requests that you notify us of cancellations 24 hours in advance.
We cancel all holiday visits automatically. It is your responsibility to book a visit that day. Holidays are booked on a first come first served basis. All recurring customers’ visits remain on our schedule for Holidays. It is your responsibility to let us know if you do not wish to have service for holidays. All holiday visits require a two-week cancellation or change notice. We charge the full amount of service if the cancellation is received after this time. Our Holiday hours are 9am-2pm.
Majestic Paws does not require employees to work on Holidays. If you are requesting an overnight visit, we will try our best to accommodate this, but please know this is absolutely not guaranteed.
Overnight visits are scheduled on a first-come, first-served basis. Overnights also require 48 hours’ notice for cancellations.