Majestic Paws asks that additional bookings or changes to your scheduled time be received by 9a.m. the day of requested or scheduled service Monday-Friday. For weekend and holiday visits, reservations and changes must be made by 5p.m. on the previous Wednesday. Although we will try to accommodate late requests, we cannot guarantee any requested visits or changes after these deadlines. If we are able to accommodate a request after our deadlines, there will be an additional charge for the last-minute booking. Cat vacation care must be scheduled on consecutive days, we cannot provide every second day or every third day cat visits.
Majestic Paws requests that you notify us of cancellations by 9:00 a.m. the day of scheduled service, or 5:00 p.m. Friday for a weekend visit. Holidays follow the weekend cancellation policy. We charge the full amount of service if the cancellation is received after these times. Overnight visits cancelled with less than 48 hours notice will be billed at the regular rate.
We do not guarantee our availability to take on new clients within our service area. Please contact us to find out if we have availability in your area.
Majestic Paws dog walks occur within a two hour service window. For example, if your appointment is for a 12:00 visit, you can expect Majestic Paws to arrive between 12:00 and 2:00 p.m., except in the case of inclement weather (see below). Cat visits are usually done in the morning, but can be completed any time during the day unless specified otherwise.
Majestic Paws requests a minimum of two walks per week to guarantee your timeframe on an ongoing basis. If you must cancel service temporarily, we will try our best to accommodate the same timeframe upon your return to service, but cannot guarantee it. To reserve your timeframe, you can continue to pay the two walks per week minimum while you are away.
While we try our best to arrive within the scheduled timeframe, there are days when poor weather conditions make that impossible. On these days, we will notify clients as soon as possible via e-mail that there are weather-related delays. Upon notification, the client may either cancel service for the day, or agree to a later appointment at the regular rate.
Billing is completed every Sunday for the previous week’s service. Your credit card information is securely stored in your account, and your card is automatically charged so you never have to worry about a missed payment.